SPORTSMART.COM
Add Products and Keep Stock Accurate
Learning path: Hyperlocal Seller | Module 2 of 5 | Estimated time: 30–40 minutes
What you will learn
After this module, you should be able to map the exact SportsMart catalogue product and variant, submit an approved-location offer for Admin Review, preserve authenticity/compliance evidence, calculate available-to-sell stock and update inventory after every stock event.
1. Understand the catalogue model
SportsMart Admin creates and maintains the Master Product Catalogue. A Hyperlocal Seller does not create a duplicate Master Product. Search for the exact product, SKU and variant; map your approved location offer and stock to that product; provide the required seller information; and submit the offer for Admin approval.
Typical offer status
Seller submission or Draft → Pending Admin Review → Approved / Correction Required / Hold for Verification / Rejected → Active only after approval. Only an Admin-approved and Active offer may receive customer orders.
2. Match the exact product
Compare the actual product and package with the catalogue record. Verify brand, model, product type, size, colour, hand/side, grip, material, weight, pack quantity, accessories, intended sport/user and other variant-defining attributes. A nearby-looking product is not the same SKU.
Stop and request correction when
• The exact variant is missing.
• The catalogue image or attribute does not match the physical product.
• MRP, pack quantity, manufacturer/importer or warranty information is incorrect.
• Required compliance or authenticity evidence is unavailable.
• The existing product appears duplicated, counterfeit, unsafe, recalled or prohibited.
3. Provide accurate commercial information
SportsMart controls and updates the customer-facing Marketplace selling price. The Hyperlocal Seller must provide accurate and current MRP, procurement cost, applicable taxes and other requested commercially relevant information. Report material changes promptly. Do not make unsupported price promises to customers or treat an informal supplier instruction as a valid platform price change.
4. Preserve product evidence
Maintain lawful source and authenticity records before a complaint occurs. Evidence may include source invoice, dealer/distributor authority, manufacturer/importer record, brand authorisation where applicable, product/package photos, barcode, serial/batch, warranty/service documents, required licences/certificates and relevant communications.
Counterfeit or safety concern
STOP the affected listing and fulfilment → QUARANTINE the stock → PRESERVE invoices, photos, serial/batch and communications → ESCALATE through the urgent compliance route → WAIT for clearance before sale or relisting.
Catalogue and fulfilment photos are different
Product catalogue, sourcing and authenticity photos support product approval and compliance. They are different from the order-specific before-packing product photos and after-packing parcel photos captured during fulfilment and uploaded against the relevant Seller Portal order.
5. Calculate available-to-sell stock
Available-to-sell quantity = physical saleable stock − reserved stock − safety stock − damaged/quarantined/recalled/expired stock − return-pending-QC stock − already allocated stock.
Example
Physical saleable stock: 10 units; reserved: 2; safety stock: 1; damaged: 1; allocated orders: 2. Available-to-sell = 10 − 2 − 1 − 1 − 2 = 4 units.
6. Keep location-level stock accurate
Maintain inventory separately for every approved location. Update online stock immediately after store-counter, phone, other-channel or internal-use sales. Also update after purchase receipt, cancellation, return QC, damage, recall, reservation, transfer or manual correction. Do not show supplier stock, expected stock or stock held at an unapproved location as immediately available.
Daily stock rhythm
Start of day: review new orders, reservations, low stock and previous exceptions.
During the day: update every sale and reservation; quarantine damaged or suspect stock; monitor integration errors.
End of day: reconcile order deductions, counter sales, cancellations, returns and manual adjustments; investigate unusual variance.
7. Correct a stock or listing problem
Do not hide a mismatch by substituting another variant or creating a duplicate offer. Correct the stock or product information, use the accurate order/listing reason, preserve supporting evidence and complete the requested correction or verification workflow. Pause the affected stock when physical availability cannot be reliably confirmed.
Practical task
Choose one real product. Record the exact catalogue product/SKU/variant, approved location, MRP, procurement information required by SportsMart, physical saleable stock, exclusions, available-to-sell quantity and evidence location. Then compare the record with the physical package. Resolve every mismatch before marking the task complete.
Self-check
1. Who creates and maintains the Master Product Catalogue?
2. Can a Seller create a duplicate product when the exact variant is missing?
3. Which stock categories must be excluded from available-to-sell quantity?
4. When must a counter sale be reflected online?
5. What is the first action when a credible counterfeit concern appears?
Ready to continue?
Continue only when the sample product, physical package, location offer, stock calculation and evidence agree. Next: 03 – Process Orders, Pack and Deliver.